How do I open an account?
Simply complete our trade enquiry form here and the team will be in touch on the status of your application.
What are your terms?
We offer 30 payment terms as standard, depending on the nature of your business. We may not be able to offer you terms right away until we run a credit check on your company or we have developed a trading history with you.
You will still be able to order online with Paypal or a CC.
How do I find your trade prices?
Your account will be applied to the appropriate trade prices for your business. These are all less VAT as you browse, and VAT will apply at checkout.
Do you offer a dropship service?
Yes we do! But unfortunately we cannot accommodate this for all types of clients. Generally, this service is only available to established e-commerce platforms and high volume retailers only. However, we are always open to discussing new relationships so please get in touch for more details with your needs and we can see how we can work together!
How much is carriage?
Please find details of our carriage terms on our Lead Times & Delivery page.
Is there a minimum order quantity?
There is no minimum order quantity by design. Our cards come in packs of 6, postcards come in packs of 20, and our prints can be ordered as single units.
For carriage paid (UK only), you need to meet a minimum of £100 on card products, and £100 on print products. For further details please see our Lead Times & Delivery page.
What are your lead times?
As our prints and cards are printed to order at different warehouses our turnarounds vary. For all card products the standard turnaround is 8-10 working days.
For all print products, framed and unframed, the turnaround is 7-10 working days.
If delays are ever anticipated we will let you know upon receiving the PO. Bespoke projects and high volume orders may incur longer turnarounds of 2-3 weeks.
Do you offer faster turnarounds?
Unfortunately we cannot accommodate faster turnarounds on our card orders.
We will always try our best to accommodate faster turnarounds on print orders in particular circumstances, but these will be quoted and charged at the time of order.
Let us know your needs and we’ll do our best to fulfil them!
Can I collect?
Yes, it is possible to arrange your own collection from any of our warehouses. Please specify this at the time of ordering and will do our best to accommodate you.
Refunds and Exchanges
As all of our stock is made to order we do not offer refunds or exchanges as standard unless the order has been fulfilled incorrectly or the products are faulty.
In some cases, we can exchange prints to allow for range updates in agreed circumstances. Drop us an email with your situation and we’ll be more than happy to review and try to come to a conclusion that suits both parties.
For further information, please see our Terms & Conditions.
Can we arrange a meeting?
Absolutely! Drop us a line with your interest in EEP and the nature of your business.
We can accommodate phone, virtual or face to face meetings.
We have agents across the country as well, so let us know where you’re based and we will do our best to get a representative out to visit you!
How do I place an order?
Once your account has been approved, you will be able to place your order here on our website.
If you are having any trouble please reach out to us who will be more than happy to assist.
Where can I see your new ranges?
Our range is ever-evolving, and so the best place to check out new designs is our website. We know our product offering can be a little overwhelming, so if you’re looking for something specific please don’t hesitate to reach out and we’ll be happy to guide you.
Do you offer discounts?
Discounts and reduced standard pricing is available for specific projects, volumes or accounts. Please get in touch with the nature of your business and we’ll be more than happy to discuss our best offers for you.
Can you do bespoke projects or products?
Yes! We work with many clients on bespoke ranges, products and sizes.
We are proud to have a dedicated range and research team on hand to work on collection up dates for the high street and interior design projects.
Drop us a line with the nature of your project and we can explore how best we can work together!
Are your products eco-friendly?
We are constantly working towards being the most responsible company we can be and improving the sustainability of our products. Our card products are FSC certified, our frames are made of sustainably sourced wood and all our products are manufactured in the UK. We are also proud supporters of the charity Cool Earth who work to combat the effects of deforestation in communities across the world. We donate a percentage of our profits to them, so every time you buy a print from us you are helping them to carry out their important work.
You can find further information about our products on our product details page.
