Lead Times & Delivery
Delivery Information
We deliver our wholesale cards, prints and postcards worldwide in line with the guidance below.
UK and Jersey delivery charges are calculated based on the order value, as set out in the table below.
For all international orders, delivery charges are based on weight and will be calculated and confirmed once your order has been placed. Our team will be in touch to confirm the cost before your order is dispatched.
UK and Jersey
Prints & Frames
| Order Value | Delivery Charge | Delivery Time |
|---|---|---|
| £0.01 - £149.99 | *£12.50 | 7-12 Working Days |
| £149.99+ | £0.00 | 7-12 Working Days |
Cards & Postcards
| Order Value | Delivery Charge | Delivery Time |
|---|---|---|
| £0.01 - £149.99 | *£12.50 | 7-12 Working Days |
| £149.99+ | £0.00 | 7-12 Working Days |
*For prints & frames, there is a minimum order value of £150 for carriage paid and for cards & postcards, there is a minimum order of £150. For any orders below these values, you will be charged a standard tariff of £12.50 for each product type to cover a small order administration fee.
International Delivery
We ship to Europe and to most other destinations worldwide, with the exception of the United States, which we are currently unable to ship to.
We are unable to confirm the exact delivery cost at checkout for international orders. Once your order has been placed, our team will calculate the shipping charge for your order and confirm this with you before dispatch.
Please get in touch with our team if you would like an estimated delivery cost or lead time ahead of placing your order.
Made to Order
We care about our planet and our carbon footprint, and so we make all of our products to order in the UK and Holland to reduce waste. This prevents us from offering next day or expedited delivery options in most cases, but if you do have a tight turnaround, please don't hesitate to get in touch and our team will do their best to help.
Order Tracking
We offer full tracking on orders over £65 that will be supplied to you on your dispatch confirmation. For tracking updates on orders below £65 please get in touch for further information. We would ask for you to await the relevant lead time before getting in touch.
Dispatch Locations
Our products are dispatched from varying different locations and so if your order contains multiple product types, these may arrive in separate packages, as outlined above. If the relevant lead time has passed and you have not received your full order please contact us for further information.
Order Amendments and Changes to Delivery Information
Your order will be dispatched to the shipping address as quoted on the order, once your order has been placed it moves to our third party manufacturer to prepare, so any changes to your order or delivery address must be reported to East End Prints within 24 hours of the order being placed. If the order is already in production with the manufacturer, we cannot guarantee accommodation to any requests. Please reach out to us and we will do our best to assist.
Local Tax and Import Duty
VAT will be recalculated at checkout once delivery destination is input, as applicable.
If you are ordering our products to a destination outside of the UK, you may be subject to your local country's import duties and taxes which are levied upon arrival to the specified destination. These charges are the responsibility of the customer, and East End Prints are not liable for any of these charges to be returned to the customer. We cannot quote the exact amount of these charges prior to dispatch, and so these should be discussed with the appropriate customs authority at the final destination.
Faulty or Missing Items
If there are any issues with your products, or there is any stock missing, this must be reported to us within 28 working days with relevant photographs or evidence of the error, and we will be happy to investigate and resolve for you by way of credit lines, or replacements. Please reach out to us and we will do our best to assist.
Returns
All POs received as wholesale are binding and agreed, and so we can only offer a credit line or exchange for faulty goods. Any order discrepancies or product faults must be reported back to East End Prints via wholesale@eastendprints.co.uk within 28 working days from receipt of goods, any requests beyond this time will be null and void.
Changes to Delivery Policy
We reserve the right to amend this policy, delivery times and prices at any time. Changes to cost will not affect any contracts formed prior to the change. In the instance of delayed delivery, we will get in touch with you.